{"id":1062,"date":"2026-02-25T19:32:08","date_gmt":"2026-02-25T19:32:08","guid":{"rendered":"https:\/\/brightwrx.com\/vancouver\/?page_id=1062"},"modified":"2026-07-07T07:12:28","modified_gmt":"2026-07-07T15:12:28","slug":"our-promise","status":"publish","type":"page","link":"https:\/\/brightwrx.com\/vancouver\/our-promise\/","title":{"rendered":"Our Commitment to Exceptional Holiday Lighting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1062\" class=\"elementor elementor-1062\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7726eba5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7726eba5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1192ce74\" data-id=\"1192ce74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-577715b0 elementor-widget elementor-widget-heading\" data-id=\"577715b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Promise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48ce854 elementor-widget elementor-widget-heading\" data-id=\"48ce854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Satisfaction Guaranteed or Your Holiday Lights Are FREE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-935f98f e-con-full e-flex e-con e-parent\" data-id=\"935f98f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87c1f0f elementor-widget elementor-widget-html\" data-id=\"87c1f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===================== EHL FAQ SECTION (Elementor HTML Widget) ===================== -->\r\n<style>\r\n.ehl-faq-wrap{\r\n  background:#ffffff;\r\n  padding:80px 20px;\r\n  font-family:'Poppins','Montserrat',Arial,sans-serif;\r\n}\r\n.ehl-faq-header{\r\n  text-align:center;\r\n  max-width:700px;\r\n  margin:0 auto 50px;\r\n}\r\n.ehl-faq-header span.ehl-eyebrow{\r\n  color:#e30613;\r\n  font-weight:700;\r\n  letter-spacing:2px;\r\n  text-transform:uppercase;\r\n  font-size:14px;\r\n}\r\n.ehl-faq-header h2{\r\n  color:#111111;\r\n  font-size:38px;\r\n  font-weight:800;\r\n  margin:10px 0 14px;\r\n  line-height:1.2;\r\n}\r\n.ehl-faq-header p{\r\n  color:#555555;\r\n  font-size:16px;\r\n  line-height:1.6;\r\n}\r\n.ehl-faq-container{\r\n  max-width:840px;\r\n  margin:0 auto;\r\n}\r\n.ehl-faq-category{\r\n  color:#e30613;\r\n  font-size:13px;\r\n  font-weight:700;\r\n  text-transform:uppercase;\r\n  letter-spacing:1.5px;\r\n  margin:36px 0 14px;\r\n}\r\n.ehl-faq-category:first-of-type{\r\n  margin-top:0;\r\n}\r\n.ehl-faq-item{\r\n  background:#f7f7f7;\r\n  border:1px solid #e0e0e0;\r\n  border-radius:10px;\r\n  margin-bottom:14px;\r\n  overflow:hidden;\r\n  transition:border-color .25s ease;\r\n}\r\n.ehl-faq-item:hover{\r\n  border-color:#e30613;\r\n}\r\n.ehl-faq-question{\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  gap:16px;\r\n  padding:20px 24px;\r\n  cursor:pointer;\r\n  color:#111111;\r\n  font-size:16px;\r\n  font-weight:600;\r\n  user-select:none;\r\n}\r\n.ehl-faq-icon{\r\n  flex-shrink:0;\r\n  width:26px;\r\n  height:26px;\r\n  border-radius:50%;\r\n  background:#e30613;\r\n  color:#fff;\r\n  font-size:18px;\r\n  font-weight:700;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:center;\r\n  transition:transform .3s ease;\r\n}\r\n.ehl-faq-item.active .ehl-faq-icon{\r\n  transform:rotate(45deg);\r\n}\r\n.ehl-faq-answer{\r\n  max-height:0;\r\n  overflow:hidden;\r\n  transition:max-height .35s ease;\r\n}\r\n.ehl-faq-answer-inner{\r\n  padding:0 24px 20px;\r\n  color:#4a4a4a;\r\n  font-size:14.5px;\r\n  line-height:1.65;\r\n}\r\n.ehl-faq-answer-inner a{\r\n  color:#e30613;\r\n  text-decoration:underline;\r\n}\r\n.ehl-faq-cta{\r\n  text-align:center;\r\n  margin-top:44px;\r\n}\r\n.ehl-faq-cta p{\r\n  color:#555555;\r\n  font-size:15px;\r\n  margin-bottom:16px;\r\n}\r\n.ehl-faq-cta a{\r\n  display:inline-block;\r\n  padding:14px 32px;\r\n  background:#e30613;\r\n  color:#fff !important;\r\n  font-weight:700;\r\n  font-size:15px;\r\n  text-decoration:none;\r\n  border-radius:8px;\r\n  transition:background .25s ease, transform .25s ease;\r\n}\r\n.ehl-faq-cta a:hover{\r\n  background:#111111;\r\n  color:#ffffff !important;\r\n  transform:translateY(-2px);\r\n}\r\n<\/style>\r\n\r\n<div class=\"ehl-faq-wrap\">\r\n  <div class=\"ehl-faq-header\">\r\n    <span class=\"ehl-eyebrow\">FAQ<\/span>\r\n    <h2>Frequently Asked Questions<\/h2>\r\n    <p>Have a question not covered here? Reach out and we'll get back to you fast.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"ehl-faq-container\">\r\n\r\n    <div class=\"ehl-faq-category\">Scheduling &amp; Availability<\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">How soon can you install after I approve the quote?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Typically within 1\u20137 days depending on weather and schedule. Peak season fills quickly \u2014 booking early helps lock in your preferred date.<\/div><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"ehl-faq-category\">Lighting &amp; Design<\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">What's included in your service?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Design consultation, premium commercial-grade LEDs (warm-white by default), professional installation, maintenance, takedown, and storage. Add-ons include trees, bushes, path lights, wreaths, and garlands.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">What colours are available for the lights?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">We offer Red, Blue, Orange, Green, Yellow, Purple, Cool White, and Warm White. The most common colour is Warm White.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">Can I choose any colour pattern?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Yes, you can choose any colour pattern you would like. Alternatively, if you don't have a pattern in mind, we can help you design one.<\/div><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"ehl-faq-category\">Product &amp; Service<\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">Do you supply the lights?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Yes, we lease you the lights. We provide premium, commercial-grade lights that are brighter, longer-lasting, and safer than store-bought options. They're included with every package, so you don't have to worry about tangled cords or missing bulbs.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">What if I want to buy the lights?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Absolutely. We can sell you the lights \u2014 it costs more in the first year, and we pass the savings to you in the years after.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">What is the benefit of leasing vs. buying?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">With leasing, we own the lights \u2014 if anything goes wrong we fix it at no additional cost, you can change your pattern in future years for free, and we store the lights for you. You never worry about warranties.<br><br>With buying, you store your own lights and we only handle installation. After 3 seasons, bulb issues carry a $100 callout fee, colour changes carry a per-bulb fee, and moving homes adds a fee for extra lights.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">What if a bulb goes out mid-season?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Our 48-hour Service Guarantee means we'll replace it quickly at no cost. You'll never be left with a dark patch during the holidays.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">Is there a warranty or maintenance?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">We include a mid-season check on request and replace failed bulbs or sections promptly. If a storm knocks something loose, just let us know and we'll fix it. We also provide a 3-season warranty on purchased lights.<\/div><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"ehl-faq-category\">Pricing &amp; Policies<\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">How do payments and scheduling work?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">We take a deposit to reserve your date, with the balance due on completion. You'll receive a clear estimate, schedule confirmation, and reminders along the way.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">Can we book as neighbours?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">Yes! With our Neighbor Boost, if three or more homes within a 1km radius book together, everyone gets a credit. Our Referral Pair also gives you and a friend $100 credit-back each after install. And if you see us on-site and book with us, you get 10% off.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"ehl-faq-item\">\r\n      <div class=\"ehl-faq-question\">What if it rains or snows on my install day?<span class=\"ehl-faq-icon\">+<\/span><\/div>\r\n      <div class=\"ehl-faq-answer\"><div class=\"ehl-faq-answer-inner\">We work safely in light rain. For high winds, heavy rain, or ice, we'll reschedule to the earliest safe window and keep you updated.<\/div><\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <div class=\"ehl-faq-cta\">\r\n    <p>Didn't find what you need? Send a request \u2014 it takes 10 seconds.<\/p>\r\n    <a href=\"https:\/\/brightwrx.com\/vancouver\/free-estimate\/\">Start Your Quote<\/a>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n  var items = document.querySelectorAll('.ehl-faq-item');\r\n  items.forEach(function(item){\r\n    var question = item.querySelector('.ehl-faq-question');\r\n    var answer = item.querySelector('.ehl-faq-answer');\r\n    question.addEventListener('click', function(){\r\n      var isActive = item.classList.contains('active');\r\n      items.forEach(function(i){\r\n        i.classList.remove('active');\r\n        i.querySelector('.ehl-faq-answer').style.maxHeight = null;\r\n      });\r\n      if(!isActive){\r\n        item.classList.add('active');\r\n        answer.style.maxHeight = answer.scrollHeight + 'px';\r\n      }\r\n    });\r\n  });\r\n})();\r\n<\/script>\r\n<!-- ===================== END EHL FAQ SECTION ===================== -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Promise Satisfaction Guaranteed or Your Holiday Lights Are FREE FAQ Frequently Asked Questions Have a question not covered here? Reach out and we&#8217;ll get back to you fast. Scheduling &amp; Availability How soon can you install after I approve the quote?+ Typically within 1\u20137 days depending on weather and schedule. Peak season fills quickly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1062","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/pages\/1062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/comments?post=1062"}],"version-history":[{"count":41,"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/pages\/1062\/revisions"}],"predecessor-version":[{"id":2919,"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/pages\/1062\/revisions\/2919"}],"wp:attachment":[{"href":"https:\/\/brightwrx.com\/vancouver\/wp-json\/wp\/v2\/media?parent=1062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}