Scheduling & Availability
How soon can you install after I approve the quote?+
Typically within 1–7 days depending on weather and schedule. Peak season fills quickly — booking early helps lock in your preferred date.
Lighting & Design
What's included in your service?+
Design consultation, premium commercial-grade LEDs (warm-white by default), professional installation, maintenance, takedown, and storage. Add-ons include trees, bushes, path lights, wreaths, and garlands.
What colours are available for the lights?+
We offer Red, Blue, Orange, Green, Yellow, Purple, Cool White, and Warm White. The most common colour is Warm White.
Can I choose any colour pattern?+
Yes, you can choose any colour pattern you would like. Alternatively, if you don't have a pattern in mind, we can help you design one.
Product & Service
Do you supply the lights?+
Yes, we lease you the lights. We provide premium, commercial-grade lights that are brighter, longer-lasting, and safer than store-bought options. They're included with every package, so you don't have to worry about tangled cords or missing bulbs.
What if I want to buy the lights?+
Absolutely. We can sell you the lights — it costs more in the first year, and we pass the savings to you in the years after.
What is the benefit of leasing vs. buying?+
With leasing, we own the lights — if anything goes wrong we fix it at no additional cost, you can change your pattern in future years for free, and we store the lights for you. You never worry about warranties.
With buying, you store your own lights and we only handle installation. After 3 seasons, bulb issues carry a $100 callout fee, colour changes carry a per-bulb fee, and moving homes adds a fee for extra lights.
What if a bulb goes out mid-season?+
Our 48-hour Service Guarantee means we'll replace it quickly at no cost. You'll never be left with a dark patch during the holidays.
Is there a warranty or maintenance?+
We include a mid-season check on request and replace failed bulbs or sections promptly. If a storm knocks something loose, just let us know and we'll fix it. We also provide a 3-season warranty on purchased lights.
Pricing & Policies
How do payments and scheduling work?+
We take a deposit to reserve your date, with the balance due on completion. You'll receive a clear estimate, schedule confirmation, and reminders along the way.
Can we book as neighbours?+
Yes! With our Neighbor Boost, if three or more homes within a 1km radius book together, everyone gets a credit. Our Referral Pair also gives you and a friend $100 credit-back each after install. And if you see us on-site and book with us, you get 10% off.
What if it rains or snows on my install day?+
We work safely in light rain. For high winds, heavy rain, or ice, we'll reschedule to the earliest safe window and keep you updated.
