We install it. We guarantee it. We manage it.
Every BrightWrx install is backed in writing: a Lifetime Guarantee on permanent lighting materials, a one-year labor warranty, 24-hour seasonal service, and a seasonal promise that's almost crazy.
Two kinds of light. One standard.
Seasonal or permanent, the backing is the same: we stand behind the work, in writing, for as long as it matters.
If a component of your permanent system fails, we replace it — for life. The part is always free.
If anything about the installation is wrong, we fix it. No charge, no trip fee, for one year.
Not happy with your display? We make it right — or the lights are yours to keep, free.
Something goes dark? We're at your door within 24 hours. You'll never change a bulb again.
When the season ends we remove everything, store your materials, and bring them back next year.
A clean home and a complimentary inspection when we're done — on every job.
Set it once. Guaranteed for life.
Our permanent system is installed once and designed to stay. Here's exactly what that promise covers.
Lifetime Guarantee
Materials · LifetimeIf a component fails, we replace it. For life. The part is always free.
- LED light modules
- Track, channel & mounting hardware
- Wiring, connectors & splices
- Controllers & power supplies
1-Year Labor Warranty
Workmanship · 1 yearIf anything about the installation is wrong, we fix it — no charge, no trip fee — for one year from completion.
- Mounting, alignment & attachment points
- Sealing at every penetration we make
- Wiring routes & connections
- Controller & power supply installation
- Setup, zoning & programming
What happens over time
Year one
Parts, labor, and the trip are all included. If something fails, we handle it start to finish.
Year two and beyond
The part is still free. A standard service visit covers the technician's trip — or it's included with your Quarterly Maintenance Plan.
Selling your home
The Lifetime Guarantee is for you, the original owner, at this address. It ends when the property changes hands. New owners are welcome to call us for service at our standard rates.
Satisfaction Guaranteed or Your Lights Are FREE.
You approved the design. We install it. If it isn't right, we make it right — and if we can't, the lights are yours. Free.
Look at it lit
The night your display goes up, step outside. If it isn't what you expected, tell us within 7 days of installation.
We make it right
Spacing, lines, colors, coverage — anything short of the design you approved — fixed at no charge.
Your lights are free
If we still can't make you happy, we take the display down, leave the lights with you, and you pay nothing. Anything you've paid is refunded.
Covers the design and installation you approved. Additions after installation are priced as additions. Seasonal holiday lighting only.
A dark bulb is our problem, not yours.
How to make a claim.
Three steps. Most permanent-lighting issues are sorted without a truck ever leaving the shop.
Contact us
Call or text (541) 933-4980, or email team@oregon.brightwrx.com.
Tell us what you're seeing
Permanent systems can often be checked — and fixed — remotely through our control dashboard by your dedicated lighting technician.
We fix or replace it
If a part has failed or a repair is needed, we schedule a technician. Keep your installation paperwork — it shows your completion date and system details.
What's not covered.
So there are no surprises later.
A guarantee is only as good as the company behind it.
We've been here nearly 20 years to honor every promise we've made — and we'll be here for this one.
The guarantee, in plain English.
What does "lifetime" actually mean?
For as long as you, the original owner, own the property where the system was installed. Coverage begins the day your installation is complete and ends when the property changes hands — it doesn't transfer to a new owner.
Does the Lifetime Guarantee include labor?
The part is always free. Labor and the trip are included for your first year under the 1-Year Labor Warranty. After that, a standard service visit covers the technician's time — or it's included with the Quarterly Maintenance Plan.
Does "your lights are free" apply to permanent lighting?
No. That promise is for seasonal holiday displays — the lights we install for the season, take down, and store. Permanent lighting is a different product, installed once and designed to stay, and it's covered by the Lifetime Guarantee on materials and the 1-Year Labor Warranty on workmanship.
What if a light goes out during the season?
It's our problem, not yours. Call or text and we're at your door within 24 hours, no service charge. Repairs after storms, falling branches, or work by others are done at a standard service charge.
I'm not rebooking next season — what happens to my lights?
If we stored your lights and you don't rebook, we'll deliver them back to you at the start of the next season for a 10% storage-and-delivery fee based on your original installation cost. If you store them yourself, next season's 25% return-customer discount doesn't apply, since we can't inspect and maintain lights stored outside our facility.
Is the app or my Wi-Fi covered?
The app, your Wi-Fi, and your phone sit outside the guarantee — but your dedicated lighting technician can usually get you reconnected remotely in a few minutes. Just call.
What if a roofer or painter damages the system?
Work by others isn't covered by the guarantee, but it's usually a quick fix. Call us and we'll assess it and quote the repair before anything is done.
What if I ask you to install a consumer-grade product I bought myself?
We'll install it, and our 1-Year Labor Warranty covers our workmanship. The product itself carries its manufacturer's warranty — the Lifetime Guarantee is for our professional permanent system.
The fine print. These guarantees are promises to repair or replace; they do not cover incidental or consequential costs such as loss of use. The seasonal guarantee applies to seasonal holiday lighting only; permanent lighting is covered by the Lifetime Guarantee and 1-Year Labor Warranty. If our crew damages your property, that is handled through our liability insurance — tell us right away. For lease accounts, coverage applies while the account is in good standing. Cancellation and refund terms before service are set out in your service agreement. Under federal law, these guarantees are limited warranties. Some states do not allow limits on incidental or consequential damages, so those limits may not apply to you. These guarantees give you specific legal rights, and you may also have other rights that vary from state to state.
BrightWrx Holiday Lighting — Bend (formerly Christmas Lights Factory) · Christmas Lights R US LLC · Oregon CCB #257964 · Effective October 2026.
Ready for the best-looking home on the block?
Get a free, no-obligation estimate from Oregon's highest-rated lighting team. We design it, install it, maintain it, and take it down — and we put it all in writing.
P.S. — Remember: if you're not happy, your lights are free. The only thing you have to lose is another weekend on a ladder in the cold.